Warranty
Product Description
We Stand Behind Our Gear.
Through a constant focus on testing and quality control, the goal at Powerex is to use our expertise in composite and carbon manufacturing to deliver masts that will take the use and abuse of sailing and come back for more. Unfortunately, due to extreme or improper usage, breakage can occur. In those cases, we are dedicated to working with our customers to find the quickest solution.
You break it, we'll replace it. We warrant that Powerex masts to be free from defects for one year from the date of purchase. If a Powerex mast breaks under normal use due to defective materials, manufacturing or workmanship, we'll replace or repair the product upon its return.
As with any warranty, there are a few qualifications:
The Wave 60 is the only Standard diameter mast eligible for replacement if broken in surf conditions. Any RDM mast broken in surf conditions is eligible for replacement.
This warranty will only be honored for the original purchaser.
Breakage due to misuse, such as over-tightening the boom or failure to completely engage the two-piece ferrule connection or the mast base connects will not be covered.
Breakage due to obvious abuse occurring outside the water will not be covered.
This warranty covers Powerex products only and does not cover personal injury or damage to other equipment.
This is the only remedy available for product defect; special, incidental or consequential damages shall under no circumstances be recoverable.
For a complete copy of our warranty, download the PDF.
Taking Care of Warranty Issues
If you have a warranty issue, the first step should be to contact your dealer, who can usually help to find the quickest solution to your problem.
If you can't do that, contact Derrick Ho at 714-891-7414 or e-mail info@powerexmast.com, or call our factory at 801-565-8003, and we'll help you get back on the water as fast as possible.
Through a constant focus on testing and quality control, the goal at Powerex is to use our expertise in composite and carbon manufacturing to deliver masts that will take the use and abuse of sailing and come back for more. Unfortunately, due to extreme or improper usage, breakage can occur. In those cases, we are dedicated to working with our customers to find the quickest solution.
You break it, we'll replace it. We warrant that Powerex masts to be free from defects for one year from the date of purchase. If a Powerex mast breaks under normal use due to defective materials, manufacturing or workmanship, we'll replace or repair the product upon its return.
As with any warranty, there are a few qualifications:
The Wave 60 is the only Standard diameter mast eligible for replacement if broken in surf conditions. Any RDM mast broken in surf conditions is eligible for replacement.
This warranty will only be honored for the original purchaser.
Breakage due to misuse, such as over-tightening the boom or failure to completely engage the two-piece ferrule connection or the mast base connects will not be covered.
Breakage due to obvious abuse occurring outside the water will not be covered.
This warranty covers Powerex products only and does not cover personal injury or damage to other equipment.
This is the only remedy available for product defect; special, incidental or consequential damages shall under no circumstances be recoverable.
For a complete copy of our warranty, download the PDF.
Taking Care of Warranty Issues
If you have a warranty issue, the first step should be to contact your dealer, who can usually help to find the quickest solution to your problem.
If you can't do that, contact Derrick Ho at 714-891-7414 or e-mail info@powerexmast.com, or call our factory at 801-565-8003, and we'll help you get back on the water as fast as possible.
